🔁 Refund & Return Policy

Genesis Chess Academy Merchandise

Effective Date: 1 January 2025

1. Overview

We want you to be completely satisfied with your purchase from Genesis Chess Academy. If you're not happy with your item, we're here to help with easy returns and refunds, subject to the terms below.

2. Eligibility for Returns

• The item is unused, unwashed, and in its original condition and packaging
• You have the original receipt or proof of purchase
• The return is initiated within the return period [7-14 days]

3. Non-Returnable Items

• Customized or personalized merchandise
• Items marked as final sale or clearance
• Worn, damaged, or washed items (unless damaged during delivery)
• Digital downloads (if applicable)

4. Return Process

To initiate a return, please contact us at:
Email: info@genesischessacademy.com
Phone: +92 305 3658353
Provide your order number, a brief reason for the return, and (if applicable) photos of the item. Once approved, you'll receive return instructions.
Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

5. Refunds

Once we receive and inspect the returned item, we'll notify you of the refund approval.
Approved refunds will be issued to your original payment method within [5-10 business days].
Shipping fees are non-refundable, unless the return is due to our error.

6. Exchanges

If you received the wrong item, size, or a defective product, we'll be happy to exchange it at no additional cost. Please notify us within [7 days] of receiving your order.

7. Late or Missing Refunds

• Double-check your bank account or credit card
• Contact your payment provider—it may take some time before the refund officially posts
• If you've done all of this and still haven't received it, contact us directly

8. Contact Us

Genesis Chess Academy
Email: info@genesischessacademy.com
Phone: +92 305 3658353
Address: 11-c 5th, D.H.A. Phase 8 Zulfiqar & Al Murtaza Commercial Area, Karachi, 75500